Question 1

Do you offer Technical Support?

Answer

Yes, our Technical Support team is made up of highly qualified clinicians with extensive manufacturing and clinical experience. This is a service offered to active custom orthotic customers. They are available to assist you with technical questions Monday to Friday 8am-4pm PST.

Question 2

Are your orthotics custom made?

Answer

Yes, unlike many “custom” orthotic labs we make a true custom made device from a 3D volumetric cast or scan of your patient’s foot and to the specifications you indicated on your prescription. We do not use a library system of digital shape files, pre-corrected molds, or pre-fabricated shells.

Question 3

What is your adjustment policy?

Answer

Minor adjustments to your original prescription for fit, function or comfort will be made at no charge within 6 months from date of shipping. Charges will apply for the addition of any new components or major changes to your original prescription.

Question 4

Do you offer a 3D Foot Scanner?

Answer

Yes, the Envisic VeriScan Podiatric Foot Scanner is available for purchase. Please contact Customer Service for details.

Question 5

What is the Walnut Creek Transit Village?

Answer

Walnut Creek Transit Village is a new mixed‐use development that will contain apartments, shops, restaurants, public plazas, views of Mt. Diablo, and improved access to the BART station. The first phase of the Walnut Creek Transit Village Project is the New South Garage at Walnut Creek BART, which opened in April 2019 and provides over 900 parking stalls for Walnut Creek BART riders.

Question 6

When will the Walnut Creek Transit Village Project be completed?

Answer

The first mixed-use phase of the Walnut Creek Transit Village is now under construction and is expected to be completed by Spring 2022. The final phase on the east side of the tracks has not yet started and will follow sometime thereafter.

Question 7

Are there any anticipated changes to BART Parking or station access?

Answer

There are no permanent changes planned to BART Parking or station access. Please look for signage onsite and for passenger bulletins to advise of any temporary detours.

Question 8

How can I get more information on leasing an apartment at Walnut Creek Transit Village?

Answer

Please click here to add your name to the interest list. We will be in touch closer to opening with more information.

Question 9

Is construction parking allowed in the Existing North Garage or New South Garage?

Answer

No, construction parking is not allowed within the garages. If you see construction parking occurring, please notify info@wcbartparking.com.

Question 10

Where will visitors and residents of the Transit Village park?

Answer

All 900 stalls in the New South Garage will be used exclusively by BART customers. Parking for Transit Village residents and shoppers will be built under the future mixed‐use apartment and retail buildings.

Question 11

Where can I get more information about the New South Garage at Walnut Creek BART?

Answer

Please visit www.wcbartparking.com

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